Online 911 Dispatcher Training

O V E R V I E W

DISPATCH PRO

PLS Dispatch Pro is a one-stop shop for continuing dispatcher education (CDE) training. Our one-hour online lessons provide a cost-effective alternative to traditional classroom or online training programs. Additionally, our training satisfies many state and national re-certification requirements, including EMD certification by IAED and APCO.

Each thought-provoking and engaging lesson provides a comprehensive view into a real 9-1-1 call evaluated by industry professionals. The lesson also covers a variety of related topics, such as technology, current events, psychology, or information about a specific public safety issue. In addition, our lessons help agencies reduce risk by providing attorney perspectives on practices that may expose an agency to liability.

We are extremely passionate about supporting our first, first responders and our mission is to help them make good decisions. A large part of that is ensuring that dispatchers take care of their own mental health. So, in addition to a comprehensive curriculum, each of our lessons also features a dispatcher mental health section designed to give the lesson taker tools to help them survive working in their high-stress industry.

Please check out our

FAQ

page for more information about our lessons.

O V E R V I E W

DISPATCH PRO

Please check out our

FAQ

page for more information about our lessons.

KEY FEATURES

EMD Recertification Training

Each one-hour lesson qualifies for EMD recertification credit with IAED and APCO and satisfies many states’ annual EMD training requirements.

Reality-Based Training

In-depth analysis of real 9-1-1 calls, evaluating dispatcher techniques, awareness, effectiveness, and customer service skills, providing valuable insights into actual emergencies, allowing dispatchers to learn from real-world scenarios.

New Lessons Every Month

To ensure dispatchers stay current with the latest industry trends, technologies, and best practices, and to keep training content relevant and engaging.

BENEFITS

Comprehensive Curriculum

Study a wide range of topics, including technology, current events, psychology, statistics, and information about public safety issues, exposing dispatchers to calls and situations they may have never encountered before.

Enhance Decision-Making Skills

Improve effective decision-making among dispatchers to ensure confidence and consistency.

Reduce Liability Risks

Gain insight into best practices and legal considerations, minimizing the potential for lawsuits.

Build Critical Thinking Skills

Strengthen critical thinking skills through dialogue, debate, and peer discussion, analyzing specific aspects of the target call in PLS lessons.

Focus on Mental Health

Utilize featured tools and resources to support mental well-being and resilience in the high-stress environment of emergency dispatch written by Katy Burno, a licensed clinical social worker.

Psychological Insights

Learn from psychology snapshots written by experienced professionals to offer valuable insight into the target call written by Dr. Stella Benami.

Continuous Professional Development

Experience new lessons every month to ensure dispatchers stay current on the latest industry trends, technologies, and best practices.

Explore how Dispatch Pro can empower dispatchers at your agency

LESSON PACKAGES

LESSON TYPES

Call-Based Lessons

These lessons are based on analyzing real 9-1-1 calls handled by dispatchers nationwide.

Call topics include:

• Paranoid Drug Mules
• Woman Attacked by Alligator
• Officer Shoots Sergeant
• Our Friend is Unconscious
• Road Rage
• Drive by Shooting
• Woman Shoots Attacker
• Hole in the Ceiling

Technical & Interpersonal Skills Lessons

These lessons provide technical and interpersonal skills training for dispatchers on topics such as:

• Eyewitness Identification
• First Amendment Law
• Drones
• Human Trafficking
• Dispatcher Testifying
• Mental Illness
• Developmental Disabilities
• Bloodborne Pathogens

CUSTOMER EXPERIENCE

The best thing is that it's a convenient way to get continuing education credits. The scenarios keep the dispatchers in touch with all types of emergencies.

The concept of listening and reading the calls. Going over other aspects related to the call.

Scenario-based - and you use real-life situations. When I hear my staff talking about the lessons they have taken, and discussing what THEY would do, I knew then I had made the right choise.

The 911 calls that we get to listen too through this training is incredibly useful! It really allows us as a rural agency to think about what we would do in that scenario and what resources we have available

Better situational awareness for uncommon calls. Better understanding of other aspects outside of the call. For example, mental illness information, dispatch priming, etc. Fosters discussions on internal policy and procedures.

Our team loves doing your training, the real-life calls make it feel more relatable for us. We have a very small area that we cover but it's nice to have ideas on how we would handle a more dangerous situation. The breakdown of each call is very detailed and full of ideas on how to proceed to reach a safe conclusion on any type of call. We have no issues with our team doing your training, it's always the first training done each month.

The use of actual situations makes the lessons more applicable. It allows call takers to consider how they would handle the event and creates an environment for discussion.

The concept of listening and reading the calls. Going over other aspects related to the call.

Scenario-based - and you use real-life situations. When I hear my staff talking about the lessons they have taken, and discussing what THEY would do, I knew then I had made the right choise.

"This system allows the dispatchers to receive realistic training while remaining at their consoles. It is relevant to their actual jobs and consistent."

LAURA MARTINEZ
_{Communications Manager}

_{Casa Grande Public Safety Communications}

"In our opinion, there is no valid reason for not investing in our workers to improve their abilities and providing another tool to make them a success in their career choice."

CASEY VANBUSKIRK
_{Communications Director}

_{Shoshone County Sheriff's Office}

Ready to Learn More?

PLS Dispatch Pro training analyzes real 9-1-1 calls, so dispatchers are prepared to make good, informed decisions when it matters most.

Contact us to learn more or review actual lessons.

Dispatch Pro

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CAPTCHA

Dispatch Pro satisfies continuing education credit for the following APCO certifications:

Fire Service Communications (FSC)
Law Enforcement Communications (LEC)
Emergency Medical Dispatch (EMD)

Dispatch Pro satisfies continuing education credit for the following IAED certifications:

Emergency Telecommunicator (ETC)
Emergency Medical Dispatcher (EMD)
Emergency Fire Dispatcher (EFD)
Emergency Police Dispatcher (EPD)

Dispatch Pro satisfies continuing education credit for the following APCO certifications:

Fire Service Communications (FSC)
Law Enforcement Communications (LEC)
Emergency Medical Dispatch (EMD)

Dispatch Pro satisfies continuing education credit for the following IAED certifications:

Emergency Telecommunicator (ETC)
Emergency Medical Dispatcher (EMD)
Emergency Fire Dispatcher (EFD)
Emergency Police Dispatcher (EPD)

Dispatch Pro Directory

Lesson Summaries

FAQs

Call List

Dispatch Pro Directory

Lesson Summaries

FAQs

Call List

O V E R V I E W

O V E R V I E W

KEY FEATURES

EMD Recertification Training

Each one-hour lesson qualifies for EMD recertification credit with IAED and APCO and satisfies many states’ annual EMD training requirements.

Reality-Based Training

In-depth analysis of real 9-1-1 calls, evaluating dispatcher techniques, awareness, effectiveness, and customer service skills, providing valuable insights into actual emergencies, allowing dispatchers to learn from real-world scenarios.

New Lessons Every Month

To ensure dispatchers stay current with the latest industry trends, technologies, and best practices, and to keep training content relevant and engaging.

BENEFITS

Comprehensive Curriculum

Study a wide range of topics, including technology, current events, psychology, statistics, and information about public safety issues, exposing dispatchers to calls and situations they may have never encountered before.

Enhance Decision-Making Skills

Improve effective decision-making among dispatchers to ensure confidence and consistency.

Reduce Liability Risks

Gain insight into best practices and legal considerations, minimizing the potential for lawsuits.

Build Critical Thinking Skills

Strengthen critical thinking skills through dialogue, debate, and peer discussion, analyzing specific aspects of the target call in PLS lessons.

Focus on Mental Health

Utilize featured tools and resources to support mental well-being and resilience in the high-stress environment of emergency dispatch written by Katy Burno, a licensed clinical social worker.

Psychological Insights

Learn from psychology snapshots written by experienced professionals to offer valuable insight into the target call written by Dr. Stella Benami.

Continuous Professional Development

Experience new lessons every month to ensure dispatchers stay current on the latest industry trends, technologies, and best practices.

Explore how Dispatch Pro can empower dispatchers at your agency

LESSON PACKAGES

LESSON TYPES

Call-Based Lessons

Technical & Interpersonal Skills Lessons

These lessons provide technical and interpersonal skills training for dispatchers on topics such as: • Eyewitness Identification• First Amendment Law• Drones• Human Trafficking • Dispatcher Testifying • Mental Illness • Developmental Disabilities • Bloodborne Pathogens

CUSTOMER EXPERIENCE

"This system allows the dispatchers to receive realistic training while remaining at their consoles. It is relevant to their actual jobs and consistent."

LAURA MARTINEZ Communications Manager Casa Grande Public Safety Communications

"In our opinion, there is no valid reason for not investing in our workers to improve their abilities and providing another tool to make them a success in their career choice."

CASEY VANBUSKIRK Communications Director Shoshone County Sheriff's Office

Ready to Learn More?

PLS Dispatch Pro training analyzes real 9-1-1 calls, so dispatchers are prepared to make good, informed decisions when it matters most.

Contact us to learn more or review actual lessons.

Dispatch Pro

Dispatch Pro Directory

Dispatch Pro Directory

These lessons provide technical and interpersonal skills training for dispatchers on topics such as:

• Eyewitness Identification
• First Amendment Law
• Drones
• Human Trafficking
• Dispatcher Testifying
• Mental Illness
• Developmental Disabilities
• Bloodborne Pathogens

LAURA MARTINEZ
_{Communications Manager}

_{Casa Grande Public Safety Communications}

CASEY VANBUSKIRK
_{Communications Director}

_{Shoshone County Sheriff's Office}