Congratulations! You’ve made it through the grueling testing process, passed the background check, mastered the CAD system, memorized the geography quirks, and absorbed the policies, ordinances, and rules to join the Dispatchers Club. That’s no small feat! But now that you’re in the chair, you might find yourself wondering, “What’s next for me?” It’s a question worth asking, even if your brain is still buzzing with all the information you’ve had to learn. The good news is that there are plenty of ways to start paving your path to the next level—and they’re closer than you think.
The first step in advancing your career is to shine where you are. Excelling in your current role is crucial, so focus on mastering core skills like call-taking, dispatching, multitasking, critical thinking, and problem-solving. These are the foundation of your success and the springboard for future opportunities.
Next, consider leveling up with certifications. Start with foundational credentials like the Emergency Telecommunicator Certification (ETC), APCO Public Safety Telecommunicator, Emergency Medical Dispatcher (EMD), and FEMA ICS courses (ICS-100, 200, 300, 400, 700, and 800), along with TERT and COOP training. For those looking to stand out even more, advanced certifications like APCO Communications Training Officer (CTO) or NENA’s Emergency Number Professional (ENP) can give you an extra edge.
Leadership roles are another great way to grow. Volunteer to become a Training Officer, take on the role of a Quality Assurance Reviewer, or join a special project or committee. These opportunities not only allow you to showcase your skills but also help you develop as a leader within your center.
Building relationships and interpersonal skills is just as important as technical expertise. Seek out a mentor who can guide you through the complexities of career growth, and work on skills like conflict resolution and handling difficult callers. Collaborating with departments like IT, law enforcement, and emergency management will broaden your perspective and enhance your problem-solving capabilities.
Don’t underestimate the power of education. If you’re looking to add more credentials to your resume, consider degrees in public administration, emergency management, or criminal justice. Many relevant conferences, such as those hosted by APCO and NENA, offer webinars and virtual sessions that make continuing education accessible from your desk.
Finally, stay informed and network. Join professional organizations like APCO, NENA, or your local emergency management associations. Attend industry events, whether in-person or virtual, and keep up with the latest trends and technologies in emergency communications. Staying connected with others in the field not only keeps you informed but can open doors to new opportunities.
While advancing your career might seem like a monumental task after everything you’ve already accomplished, each step forward makes you a more valuable member of your center and an even greater asset to your community. The choice is yours—are you ready to answer the call to what’s next?