Lesson Summaries
O V E R V I E W
DISPATCH PRO
PLS Dispatch Pro is a one-stop shop for continuing dispatcher education (CDE) training. Our one-hour online lessons provide a cost-effective alternative to traditional classroom or online training programs. Additionally, our training satisfies many state and national re-certification requirements, including EMD certification by IAED and APCO.
Each thought-provoking and engaging lesson provides a comprehensive view into a real 9-1-1 call evaluated by industry professionals. The lesson also covers a variety of related topics, such as technology, current events, psychology, or information about a specific public safety issue. In addition, our lessons help agencies reduce risk by providing attorney perspectives on practices that may expose an agency to liability.
We are extremely passionate about supporting our first, first responders and our mission is to help them make good decisions. A large part of that is ensuring that dispatchers take care of their own mental health. So, in addition to a comprehensive curriculum, each of our lessons also features a dispatcher mental health section designed to give the lesson taker tools to help them survive working in their high-stress industry.
Please check out our
page for more information about our lessons.
O V E R V I E W
DISPATCH PRO
PLS Dispatch Pro is a one-stop shop for continuing dispatcher education (CDE) training. Our one-hour online lessons provide a cost-effective alternative to traditional classroom or online training programs. Additionally, our training satisfies many state and national re-certification requirements, including EMD certification by IAED and APCO.
Each thought-provoking and engaging lesson provides a comprehensive view into a real 9-1-1 call evaluated by industry professionals. The lesson also covers a variety of related topics, such as technology, current events, psychology, or information about a specific public safety issue. In addition, our lessons help agencies reduce risk by providing attorney perspectives on practices that may expose an agency to liability.
We are extremely passionate about supporting our first, first responders and our mission is to help them make good decisions. A large part of that is ensuring that dispatchers take care of their own mental health. So, in addition to a comprehensive curriculum, each of our lessons also features a dispatcher mental health section designed to give the lesson taker tools to help them survive working in their high-stress industry.
Please check out our
page for more information about our lessons.
KEY FEATURES
EMD Recertification Training
Each one-hour lesson qualifies for EMD recertification credit with IAED and APCO and satisfies many states’ annual EMD training requirements.
Reality-Based Training
In-depth analysis of real 9-1-1 calls, evaluating dispatcher techniques, awareness, effectiveness, and customer service skills, providing valuable insights into actual emergencies, allowing dispatchers to learn from real-world scenarios.
New Lessons Every Month
To ensure dispatchers stay current with the latest industry trends, technologies, and best practices, and to keep training content relevant and engaging.
BENEFITS
Comprehensive Curriculum
Study a wide range of topics, including technology, current events, psychology, statistics, and information about public safety issues, exposing dispatchers to calls and situations they may have never encountered before.
Enhance Decision-Making Skills
Improve effective decision-making among dispatchers to ensure confidence and consistency.
Reduce Liability Risks
Gain insight into best practices and legal considerations, minimizing the potential for lawsuits.
Build Critical Thinking Skills
Strengthen critical thinking skills through dialogue, debate, and peer discussion, analyzing specific aspects of the target call in PLS lessons.
Focus on Mental Health
Utilize featured tools and resources to support mental well-being and resilience in the high-stress environment of emergency dispatch written by Katy Burno, a licensed clinical social worker.
Psychological Insights
Learn from psychology snapshots written by experienced professionals to offer valuable insight into the target call written by Dr. Stella Benami.
Continuous Professional Development
Experience new lessons every month to ensure dispatchers stay current on the latest industry trends, technologies, and best practices.
LESSON PACKAGES
LESSON TYPES
Call-Based Lessons
These lessons are based on analyzing real 9-1-1 calls handled by dispatchers nationwide.
Call topics include:
• Paranoid Drug Mules
• Woman Attacked by Alligator
• Officer Shoots Sergeant
• Our Friend is Unconscious
• Road Rage
• Drive by Shooting
• Woman Shoots Attacker
• Hole in the Ceiling
Technical & Interpersonal Skills Lessons
These lessons provide technical and interpersonal skills training for dispatchers on topics such as:
• Eyewitness Identification
• First Amendment Law
• Drones
• Human Trafficking
• Dispatcher Testifying
• Mental Illness
• Developmental Disabilities
• Bloodborne Pathogens
CUSTOMER EXPERIENCE
"This system allows the dispatchers to receive realistic training while remaining at their consoles. It is relevant to their actual jobs and consistent."
LAURA MARTINEZ
Communications Manager
Casa Grande Public Safety Communications
"In our opinion, there is no valid reason for not investing in our workers to improve their abilities and providing another tool to make them a success in their career choice."
CASEY VANBUSKIRK
Communications Director
Shoshone County Sheriff's Office
Ready to Learn More?
PLS Dispatch Pro training analyzes real 9-1-1 calls, so dispatchers are prepared to make good, informed decisions when it matters most.
Contact us to learn more or review actual lessons.
Dispatch Pro
LOCATIONS:
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nebraska
LOCATIONS:
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
LOCATIONS:
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nebraska
LOCATIONS:
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming