Lesson Summaries
O V E R V I E W
DISPATCH PRO
PLS Dispatch Pro is a one-stop shop for continuing dispatcher education (CDE) training. Our one-hour online lessons provide a cost-effective alternative to traditional classroom or online training programs. Additionally, our training satisfies many state and national re-certification requirements, including EMD certification by IAED and APCO.
Each thought-provoking and engaging lesson provides a comprehensive view into a real 9-1-1 call evaluated by industry professionals. The lesson also covers a variety of related topics, such as technology, current events, psychology, or information about a specific public safety issue. In addition, our lessons help agencies reduce risk by providing attorney perspectives on practices that may expose an agency to liability.
We are extremely passionate about supporting our first, first responders and our mission is to help them make good decisions. A large part of that is ensuring that dispatchers take care of their own mental health. So, in addition to a comprehensive curriculum, each of our lessons also features a dispatcher mental health section designed to give the lesson taker tools to help them survive working in their high-stress industry.
Please check out our
page for more information about our lessons.
KEY FEATURES
EMD Recertification Training
Each one-hour lesson qualifies for EMD recertification credit with IAED and APCO and satisfies many states’ annual EMD training requirements.
Reality-Based Training
In-depth analysis of real 9-1-1 calls, evaluating dispatcher techniques, awareness, effectiveness, and customer service skills, providing valuable insights into actual emergencies, allowing dispatchers to learn from real-world scenarios.
New Lessons Every Month
To ensure dispatchers stay current with the latest industry trends, technologies, and best practices, and to keep training content relevant and engaging.
BENEFITS
Comprehensive Curriculum
Study a wide range of topics, including technology, current events, psychology, statistics, and information about public safety issues, exposing dispatchers to calls and situations they may have never encountered before.
Enhance Decision-Making Skills
Improve effective decision-making among dispatchers to ensure confidence and consistency.
Reduce Liability Risks
Gain insight into best practices and legal considerations, minimizing the potential for lawsuits.
Build Critical Thinking Skills
Strengthen critical thinking skills through dialogue, debate, and peer discussion, analyzing specific aspects of the target call in PLS lessons.
Focus on Mental Health
Utilize featured tools and resources to support mental well-being and resilience in the high-stress environment of emergency dispatch written by Katy Burno, a licensed clinical social worker.
Psychological Insights
Learn from psychology snapshots written by experienced professionals to offer valuable insight into the target call written by Dr. Stella Benami.
Continuous Professional Development
Experience new lessons every month to ensure dispatchers stay current on the latest industry trends, technologies, and best practices.
LESSON PACKAGES
