As of January 1, 2025, Indiana requires all public safety telecommunicators to complete 24 hours of continuing education each year. This law, passed under Senate Bill 158, was created to support dispatcher readiness and ongoing professional development.
Under the new requirement:
- Training must be approved by the dispatcher’s PSAP (Public Safety Answering Point)
- Topics can include recertification courses or any dispatcher-related continuing education
- Agencies must record all training completions and report them to the Statewide 911 Board annually
This is a major change for Indiana dispatchers, and agencies will need a reliable training program to stay compliant.
How Dispatch Pro Can Help
Dispatch Pro by PLS offers a streamlined solution to help Indiana PSAPs and dispatchers satisfy up to 16 hours of continuing education each year. Dispatch Pro is an online training platform dedicated to providing comprehensive dispatcher CDE. PLS one-hour training lessons are a cost-effective training method, ensuring dispatchers can fulfill their annual CDE requirements with ease and flexibility. Each lesson is designed to prepare dispatchers for both routine and high-risk calls while helping your agency meet Indiana’s new annual training standards.
Key Features of Dispatch Pro
- Reality-Based Training: Each Dispatch Pro lesson analyzes real 911 calls sourced nationwide and are evaluated by industry professionals, offering dispatchers practical insights and actional knowledge, exposing them to a variety of different emergencies.
- New Lessons Every Month: PLS releases new Dispatch Pro lessons monthly to keep dispatchers updated on the latest industry trends, technologies, and best practices.
- Diverse Curriculum: Dispatch Pro training encompasses a wide range of topics, including technological advancements, current events, psychology, and specific issues, keeping content relevant and engaging
- Risk Reduction: Dispatch Pro provides attorney perspectives on practices that may expose an agency to liability, aiding in risk mitigation and promoting best practices.
- Mental Health Focus: Recognizing the high-stress nature of dispatch roles, each lesson includes a segment dedicated to dispatcher mental health, equipping users with tools to manage stress effectively.
- Certificates of Completion: Dispatch Pro provides a certificate of completion upon the completion of each lesson and progress tracking for easy recordkeeping.
Get Started Today
Looking for a way to meet Indiana’s dispatchers training law without disrupting your operations? Request a free demo and see how it fits your agency’s needs.