This 9-1-1 dispatcher training course:

• Defines “implicit bias.”

• Explains how  implicit bias can exist in everyone, including members of the public, dispatchers/call-takers, and individual law enforcement officers, and is not a personal defect.

• Addresses how the brain can produce biased decision-making, even when one does not intend to be biased.

• Examines the concept of “profiling by proxy.”

• Addresses how bias-motivated calls can pit the police against the public in potentially dangerous confrontations.

• Considers how implicit bias could affect the perceptions of witnesses and callers.