
Voice Matters: How Your Tone Can Save Lives During Emergency Calls
In moments of crisis, the sound of a dispatcher’s voice can be
In moments of crisis, the sound of a dispatcher’s voice can be
Public safety telecommunicators in Washington are now subject to formal continuing education
As autism rates continue to rise nationwide, it’s more important than ever
Continuing education is an essential part of professional growth for emergency dispatchers,
What Is Secondary Trauma? Trauma is an intense emotional response to unexpected
The Challenge of ComplacencyBeing a 9-1-1 dispatcher is a demanding and high-pressure
Drug trafficking is a pervasive and dangerous crime that involves the illegal
Congratulations! You’ve made it through the grueling testing process, passed the background
As we head into the political season this fall, it’s important to
Having worked both on the floor and in management in a 911
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