Blogs
Improving Communication in the Comms Center
Communication is the lifeblood that keeps the operation running smoothly in the emergency communications center (ECC). Every word exchanged can
Tag: emergency dispatch
Blogs
Beating Burnout: Protecting the Best Resource in Your Center
In the high-stress environment of an emergency communications center (ECC), burnout, compassion fatigue, and anxiety can take a heavy toll
Blogs
Nurturing Positivity: Transforming the Culture of Negativity in 911 Centers
In the heart of emergency response lies the 911 center, a conduit of information where every second counts, and every
Blogs
Next Generation 9-1-1: Beyond the Headset
Let’s start with a question. “What do you think of when you see or hear the term, ‘Next Generation 911?’”
Blogs
Setting the Tone
In moments of crisis when every second counts, the first point of contact with emergency services can significantly influence the
Blogs
Your Call, Your Mission
Have you ever heard someone say, “I’m just a dispatcher,” or perhaps, “I’m just a call taker?” Maybe you’ve found
Blogs
Psychology Snapshot: Exploring Dispatch Pro Training
Every 911 call presents a unique set of challenges for dispatchers, and many have complex psychological elements. Some calls may
About Director
Willaim Wright
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Recent Posts
4 Police Liability and Inadmissible Evidence Cases That Could Have Been Avoided
January 10, 2024
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The Benefits of Online Dispatcher Training
January 10, 2024
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