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  • Phone: 319-460-0549
  • P.O. Box 52 - Washington, IA 52353
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TESTIMONIALS

What made you choose PLS training over other training options?

The use of actual situations makes the lessons more applicable. It allows call takers to consider how they would handle the event and creates an environment for discussion.
Mary BuchmanSupport Services Director
The concept of listening and reading the calls. Going over other aspects related to the call.
Kimberly Matos911 Training Supervisor
Scenario-based - and you use real-life situations. When I hear my staff talking about the lessons they have taken, and discussing what THEY would do, I knew then I had made the right choise.
Maureen A WillDirector
The use of actual situations makes the lessons more applicable. It allows call takers to consider how they would handle the event and creates an environment for discussion.
Mary BuchmanSupport Services Director
The concept of listening and reading the calls. Going over other aspects related to the call.
Kimberly Matos911 Training Supervisor
Scenario-based - and you use real-life situations. When I hear my staff talking about the lessons they have taken, and discussing what THEY would do, I knew then I had made the right choise.
Maureen A WillDirector
We use several training sources, but we like this one because of the focus on liability & calltaking.
Kathleen Haehl
Training Coordinator
We use several training sources, but we like this one because of the focus on liability & calltaking.
Kathleen Haehl
Training Coordinator
I love that it is real calls and real people taking the calls as opposed to other online trainings we have done, which are often very boring and sometimes not relevant to real life call taking/dispatching.
Candy Wing
Dispatch Supervisor
The accessibility, we can log on whenever we get a chance and the 911 calls. It is really awesome to hear those REAL live calls, and what's even better is that we get to find out what actually happened at the end, which in most cases in our job, we really don't get to find out.
Brittney Jackson
Chief of 911 Communications and Office Administrator
At the time we chose PLS because there were not many other options; our dispatchers choose to keep PLS over the others because they appreciate the variety of calls and consistent training messages.
Robin DeLaZerda
Dispatch Supervisor
Layout, ease of use, cost.
Chris Cintron
Director
I like the format of PLS and its ease of use.
Keith Brothers
Chief of Police