Customer Success Stories
SHOSHONE COUNTY SHERIFF'S OFFICE
Location: Wallace, ID
Organization size: 55 Employees, 8 Dispatchers
Services: Dispatch Pro
ISSUES BEFORE PLS:
Before working with Police Legal Sciences, the office had no standardized online training in place. Instead, dispatchers attended classes recommended and sponsored by other agencies and occasionally held their own sessions. In addition to classes being costly, in-person training was challenging to organize for individuals working different shifts. Shoshone County Sheriff’s Office recognized they needed a flexible training option that could better accommodate all their employees’ schedules.
Before working with Police Legal Sciences, the office had no standardized online training in place. Instead, dispatchers attended classes recommended and sponsored by other agencies and occasionally held their own sessions. In addition to classes being costly, in-person training was challenging to organize for individuals working different shifts. Shoshone County Sheriff’s Office recognized they needed a flexible training option that could better accommodate all their employees’ schedules.
SUCCESS WITH PLS:
One of the supervisors had heard about other agencies’ successes with Police Legal Sciences and decided to buy Dispatch Pro. It only took employees about ten minutes to get familiar with the program, and the agency is having more success in keeping the profession current and relevant. They’re also impressed with the real call examples (911 audio and transcripts are included in each lesson), as trainees can reflect on how they would have managed the situation without the pressure of handling it themselves. These scenarios have led to productive conversations in the office and have better-prepared dispatchers for their own daily calls.
One of the supervisors had heard about other agencies’ successes with Police Legal Sciences and decided to buy Dispatch Pro. It only took employees about ten minutes to get familiar with the program, and the agency is having more success in keeping the profession current and relevant. They’re also impressed with the real call examples (911 audio and transcripts are included in each lesson), as trainees can reflect on how they would have managed the situation without the pressure of handling it themselves. These scenarios have led to productive conversations in the office and have better-prepared dispatchers for their own daily calls.
CASA GRANDE
Location: Casa Grande, AZ
Organization size: 19 Employees
Services: Dispatch Pro
ISSUES BEFORE PLS:
Before working with Police Legal Sciences, training for dispatchers was inconsistent. It was difficult for the company to find sessions that were both relevant to the job and fit within their allotted budget. Often, those call trainings focused too broadly on customer service across multiple industries. Dispatchers felt their time was being wasted on scenarios they couldn’t relate to. Meanwhile, even low-cost conferences meant paying for hotel and transportation. Casa Grande Public Safety Communications needed a program that utilized real-world examples of emergency situations without a high cost.
Before working with Police Legal Sciences, training for dispatchers was inconsistent. It was difficult for the company to find sessions that were both relevant to the job and fit within their allotted budget. Often, those call trainings focused too broadly on customer service across multiple industries. Dispatchers felt their time was being wasted on scenarios they couldn’t relate to. Meanwhile, even low-cost conferences meant paying for hotel and transportation. Casa Grande Public Safety Communications needed a program that utilized real-world examples of emergency situations without a high cost.
SUCCESS WITH PLS:
Recognizing the division was in need of reliable and ongoing training, the company decided to reach out to Police Legal Sciences in 2018 about purchasing Dispatch Pro. Their dispatchers and supervisors were satisfied to see the lessons were affordable, realistic, and relevant to their daily jobs. Dispatchers can listen to real calls and discuss how they were handled, which truly helps prepare them for similar situations they might encounter. Trainees also appreciated the flexibility that came with being able to pause a lesson and complete it throughout the month.
Recognizing the division was in need of reliable and ongoing training, the company decided to reach out to Police Legal Sciences in 2018 about purchasing Dispatch Pro. Their dispatchers and supervisors were satisfied to see the lessons were affordable, realistic, and relevant to their daily jobs. Dispatchers can listen to real calls and discuss how they were handled, which truly helps prepare them for similar situations they might encounter. Trainees also appreciated the flexibility that came with being able to pause a lesson and complete it throughout the month.
LOUDOUN COUNTY
ISSUES BEFORE PLS:
In need of jailer and law enforcement training,
the deputies in the Corrections field in Loudoun County are now better equipped to make informed decisions with the help of Police Legal Sciences online training.
SUCCESS WITH PLS:
Our deputies in the Corrections field have taken this training seriously due to the fact that this training pertains to Corrections. Deputies can better understand the implications their actions may have on a decision due to the case law examples that are provided during this training.
Raj Singh,
Sergeant,
Loudoun County
Raj Singh,
Sergeant, Loudoun County
WINNESHIEK COUNTY SHERIFFF'S OFFICE
Location: Decorah, IA
Organization size: 30 Employees
Services: Legal Update, Jail Pro
ISSUES BEFORE PLS:
The Winneshiek County Sheriff’s office wanted affordable, realistic, and relevant legal training. Like many first-responder organizations, they struggled with the time and expense required to send staff to traditional training.
The Winneshiek County Sheriff’s office wanted affordable, realistic, and relevant legal training. Like many first-responder organizations, they struggled with the time and expense required to send staff to traditional training.
SUCCESS WITH PLS:
Police Legal Science’s flexible options meant deputies and jailers could obtain needed training without sacrificing shift-coverage. Now, they can complete training at different times throughout the month. Not only is the service more practical for the organization, but it’s also less expensive than their previous training option.
Police Legal Science’s flexible options meant deputies and jailers could obtain needed training without sacrificing shift-coverage. Now, they can complete training at different times throughout the month. Not only is the service more practical for the organization, but it’s also less expensive than their previous training option.
