
Building a Culture of Resilience
In emergency communications, resilience isn’t optional—it’s survival. Dispatchers operate under constant stress,

In emergency communications, resilience isn’t optional—it’s survival. Dispatchers operate under constant stress,

In moments of crisis, the sound of a dispatcher’s voice can be

Public safety telecommunicators in Washington are now subject to formal continuing education

As autism rates continue to rise nationwide, it’s more important than ever

Continuing education is an essential part of professional growth for emergency dispatchers,

As of January 1, 2025, Indiana requires all public safety telecommunicators to

When it comes to talking to child callers, their ability to provide

What Is Secondary Trauma? Trauma is an intense emotional response to unexpected

The Challenge of ComplacencyBeing a 9-1-1 dispatcher is a demanding and high-pressure

Drug trafficking is a pervasive and dangerous crime that involves the illegal

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