Blogs
Improving Communication in the Comms Center
Communication is the lifeblood that keeps the operation running smoothly in the emergency communications center (ECC). Every word exchanged can
Tag: dispatchers
Blogs
Beating Burnout: Protecting the Best Resource in Your Center
In the high-stress environment of an emergency communications center (ECC), burnout, compassion fatigue, and anxiety can take a heavy toll
Blogs
Setting the Tone
In moments of crisis when every second counts, the first point of contact with emergency services can significantly influence the
Blogs
Your Call, Your Mission
Have you ever heard someone say, “I’m just a dispatcher,” or perhaps, “I’m just a call taker?” Maybe you’ve found
Blogs
Psychology Snapshot: Exploring Dispatch Pro Training
Every 911 call presents a unique set of challenges for dispatchers, and many have complex psychological elements. Some calls may
Blogs
Telecommunicator Week
Telecommunicator Week is a fantastic opportunity for agencies to recognize and appreciate the hard work and dedication of their telecommunicators.
Blogs
Reality-Based EMD Recertification Training
Although the exact process and timeline varies between certifying bodies, most EMD-certified dispatchers are required to complete 24 hours of
Blogs
2024 Conferences
Join Us on the Road: Police Legal Sciences’ Conference Exhibition Schedule for 2024 Police Legal Sciences is committed to staying
Blogs
What’s in a Salutation?
A dispatcher’s salutation is the first impression a caller gets of the dispatcher and their agency. A good salutation can
Blogs
Managing Stress in 911 Dispatch Centers: Training Strategies
In the fast-paced world of emergency dispatch, where every hall cold holds the weight of a potential life-altering event, the
About Director
Willaim Wright
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Recent Posts
4 Police Liability and Inadmissible Evidence Cases That Could Have Been Avoided
January 10, 2024
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The Benefits of Online Dispatcher Training
January 10, 2024
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