Blogs
Voice Matters: How Your Tone Can Save Lives During Emergency Calls
In moments of crisis, the sound of a dispatcher’s voice can be
Tag: emergencies
Blogs
Continuing Education Requirements for 9‑1‑1 Dispatchers in Washington State
Public safety telecommunicators in Washington are now subject to formal continuing education
Blogs
Autism and 911 Dispatching: Key Insights for Public Safety Professionals
As autism rates continue to rise nationwide, it’s more important than ever
Blogs
Climbing the Ladder in Emergency Communications: What’s Next?
Congratulations! You’ve made it through the grueling testing process, passed the background
Blogs
National Preparedness Month: Strengthening Our 911 Centers
Every September, we join the nation in celebrating National Preparedness Month. For
Blogs
Improving Communication in the Comms Center
Communication is the lifeblood that keeps the operation running smoothly in the
Blogs
Beating Burnout: Protecting the Best Resource in Your Center
In the high-stress environment of an emergency communications center (ECC), burnout, compassion
Blogs
Nurturing Positivity: Transforming the Culture of Negativity in 911 Centers
In the heart of emergency response lies the 911 center, a conduit
Blogs
Next Generation 9-1-1: Beyond the Headset
Let’s start with a question. “What do you think of when you
Blogs
Officer Drug Safety
Officers have become increasingly likely to encounter opioids when responding to emergencies.
About Director
Willaim Wright
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Recent Posts
4 Police Liability and Inadmissible Evidence Cases That Could Have Been Avoided
January 10, 2024
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The Benefits of Online Dispatcher Training
January 10, 2024
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