Blogs
Hearing Beyond the Noise
When Every Sound Matters In emergency communications, being able to really listen
Author: Brittany Buckley
Blogs
Teaching 9-1-1 Dispatchers to Communicate Under Pressure
When someone dials 9-1-1, chaos is often the backdrop. Teaching dispatchers to
Blogs
Training 9-1-1 Dispatchers to Spot Trouble Before It Starts
Dispatchers are trained to respond quickly to emergencies—however, sometimes the most critical
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Designing Effective 9-1-1 Dispatcher Training
Effective 9-1-1 dispatch training is more than memorizing protocols, reading policies, or
Blogs
How 9-1-1 Dispatchers Stay Calm Under Pressure
When emergencies happen, 9-1-1 dispatchers are the first, first responders to be
Blogs
Verbal De-escalation Techniques – Online Training for Police
The purpose of de-escalation is to bring chaotic situations to as peaceful
Blogs
Dispatcher Stress: What Makes the Job So Demanding
Dispatchers face constant emotional and cognitive pressure. They manage life-threatening emergencies, often
Blogs
Building a Culture of Resilience
In emergency communications, resilience isn’t optional—it’s survival. Dispatchers operate under constant stress,
Blogs
Voice Matters: How Your Tone Can Save Lives During Emergency Calls
In moments of crisis, the sound of a dispatcher’s voice can be
Blogs
Iowa 2025 Legislative Update for Iowa Law Enforcement Officers
Every year the Iowa Legislature passes many laws relevant to law enforcement
About Director
Willaim Wright
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Recent Posts
4 Police Liability and Inadmissible Evidence Cases That Could Have Been Avoided
January 10, 2024
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The Benefits of Online Dispatcher Training
January 10, 2024
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